SkyDesk Support

SkyDesk Support is a web-based customer support application that lets you deliver more happiness to your customers every day. It can be customized to your needs. Its convenient to use. And, it doesnt cost you a fortune. SkyDesk Support comes from SkyDesk, a suite of web-based business software built for growing businesses.
With SkyDesk Support for iOS devices, you have access to the following features.
• See a beautiful feed of all your ticket activity.
• Perform frequent ticket actions like edit, close, and assign.
• Create, view, edit and delete tickets from any department.
• Search for specific support tickets.
• Add & update comments and tickets fields.
• Re-assign tickets to other team members and pick up unassigned requests.
• Receive and view attachments on tickets.
• Save responses as drafts, access them later and send them to customers.
• Use any existing reply template or canned response while replying to tickets.

Note&Restriction
- SLA is not working in case of updating any ticket via Mobile Support
In case of updating a ticket via mobile applications, SLA is not run. If you use SLA, please update any tickets via PC browse
- Searching the description for device search is not working
In case of searching the description from some tickets via device search, it does not search anything. Please make sure you use Server search for searching the description.

Terms of Use:
-To start using SkyDesk Support, you must first sign up to become a user.
-Communication charges may apply
-Maintenance schedule will be announced on the SkyDesk website in advance.
-For other inquiries, please visit our support page or contact us at [email protected].